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How to Order



HOW TO ORDER

1. Please send us email with our item code, description and price to order@robot-hk.com.
2. With your day time contact phone no., name and email address
3. We will contact you by email after received your order.

ORDER CONFIRMATION
1. We will confirm you by email as soon as, normally within 1 - 2 working days.
2. Actual price and delivery charges would be confirmed by email.
(all price in HKD for Local customers, or USD for international order)
DELIVERY (HONG KONG LOCAL)

1. HK$25.00 for each 1kg (max. 3kg), ship by Hong Kong Post Register Mail Service.
2. HK$85.00 for over first 3kg (HK$15 per extra 1kg), by Hong Kong Post Parcel Service.
(Only for commercial/industrial and home address).
3. Stock item would be delivered within 3 working days after payment received.
4. Self pickup is available. Please contact us by phone/email for arrangement.

DELIVERY (INTERNATIONAL)
1. Normally by Register AirMail service, Small Packet (under 2kg), Air Parcel, EMS
service, DHL or FedEx.
2. In stock item would be delivered within 5 working days after payment received.
3. Shipping fee is depend on the actual location of customer and shipping method.
** Customer should responsible for all required tax or custom clearance (if any).
Items will be declared as
Commercial item with ACTUAL BILLING PRICE only, we
won't declared as GIFT or SAMPLE. **

PAYMENT METHODS

1. Direct Bank in (Deposit) -
Bank Name : Hang Seng Bank Limited (024)
Bank A/C no. : 228-294518-883
Bank A/C Name : "Odysseia International Ltd.".
(Additional handling fee/charges for Cross Bank Transfer)

2. Mailing Cheque -
Please mark all cheque payable to "Odysseia International Ltd."

3. By PayPal online -
Effective from 2016-04-01
Require extra 4.5% handling fee on total amount (min. charge is US$1.5 / HK$12.0).
Our PayPal account is accounts@odyintl.com.

4. By Bank T/T or Cross Bank Transfer -
Customer should responsible for both sides Bank's/Agents handling fee (if any).
Beneficiary Bank : Hang Seng Bank Limited
Beneficiary Bank Address : 83 Des Voeux Road Central, Hong Kong
SWIFT Code : HASEHKHH
CHIPS No. : 010522 (For remittance from USA)
Beneficiary Name : Odysseia International Ltd.
Beneficiary Account Number : 228-294518-883

STEPS TO ORDER OUT STOCK ITEM

1. Customer can place order for out stock item by email with item code, name and price.
2. Your personal or company details.
3. We will send you the PayPal invoice for the payment.
4. Payment in advance is required for order confirmation.
5. Normal delivery duration would be around 7-20 days (depend on the supplier's stock and shipment schedule) after confirmation and payment received.
6. Some items may have min. order qty.

URGENT Order (to ship from Supplier)
1. For URGENT order, min. order amount is HK$2000 or US$250.

CREDIT CARD AND ONLINE PAYMENT
We accept online payment by PayPal only (using credit card).

*** P.O. BOX ADDRESS IS NOT ACCEPTED ***

Last update: 2016/03/01